Handmade Candles (Buying & Gifting)
1. How do I know which candle scent is right for me or as a gift?
If you’re unsure, start with clean, soft, or woodsy scents—they’re universally loved and safe for gifting. Floral and gourmand scents work best when you know the recipient’s preferences.
2. Are your candles strong or subtle?
Our candles are designed to be balanced, not overpowering. Each scent description notes whether it’s soft, medium, or richer so you can choose confidently.
3. How long do your candles last?
Burn time depends on jar size and care, but our candles are made for long, even burns when used according to the care instructions provided.
4. Are your candles safe to use indoors?
Yes. Our candles are made with quality wax, properly sized wicks, and include safety guidelines for everyday home use.
5. Can I personalize my candle with a name or message?
Yes. You can engrave a name, date, word, or short message directly onto your candle, turning it into a meaningful keepsake or personalized gift.
6. What makes your candles different from store-bought candles?
Our candles are handmade in small batches, carefully crafted, and can be personalized—unlike mass-produced candles that lack intention and individuality.
7. Are your candles good for gifting?
Absolutely. Candles are one of our most popular gifts, especially when paired with engraving or bundled with other personalized items.
8. Do you include candle care instructions?
Yes. Every candle comes with care instructions to help you get the best burn and longest life from your candle.
9. Can I send a candle directly to someone as a gift?
Yes. You can ship directly to the recipient and include a personalized message without pricing details.
10. Are your candles suitable for people who don’t usually like strong scents?
Yes. Many of our bestsellers are designed to be clean, subtle, and universally appealing—even for scent-sensitive customers.
Engraved Gifts (Wood, Metal, Glass)
11. What can I engrave on a gift?
You can engrave names, initials, dates, short messages, coordinates, or meaningful words. Shorter text engraves most cleanly and elegantly.
12. Is engraving permanent?
Yes. Engraving is etched into the material, making it permanent and long-lasting with proper care.
13. Can I see a preview before my item is engraved?
For most custom orders, a proof is provided to confirm spelling, layout, and placement before production begins.
14. Can I change my engraving after placing an order?
Changes are possible only before production starts. Once engraving begins, changes or cancellations may not be possible.
15. How long does it take to make an engraved item?
Engraved items are made to order. Production times vary by item and order volume and are shown clearly before checkout.
16. Which engraving material should I choose—wood, metal, or glass?
Wood feels warm and organic, metal is modern and durable, and glass offers a clean, elegant look. The best choice depends on style and use.
17. Will engraving fade or wear off over time?
No. Because engraving removes material, it does not fade like printed designs.
18. Can I engrave my own logo or handwriting?
Yes, provided the artwork is clear and high-quality. Some designs may require minor adjustments for best engraving results.
19. Are engraved items safe to use every day?
Yes. Our engraved items are designed for normal use, though gentle care helps preserve their finish over time.
20. Are engraved gifts good for corporate or professional use?
Yes. Engraved items are popular for corporate gifting, employee recognition, and client appreciation due to their refined, lasting nature.
Custom Apparel & Accessories
21. What types of apparel can be personalized?
We offer personalized t-shirts, hoodies, hats, mugs, and select accessories, each designed for everyday use.
22. How do I choose the right size for personalized clothing?
Use the size chart and compare measurements to a similar item you own. When in doubt, sizing up is usually safer for hoodies.
23. Will the design crack, peel, or fade?
With proper care, personalized designs are made to last. Washing inside out and avoiding high heat helps preserve the design.
24. How should I wash personalized shirts and hoodies?
Wash inside out in cold or warm water, use mild detergent, and avoid high heat or harsh cycles.
25. Can personalized clothing be returned?
Because custom items are made to order, returns are limited. If there’s an issue due to error or damage, we’ll work with you to resolve it.
26. Are custom mugs dishwasher or microwave safe?
Many are safe with gentle use, but handwashing is recommended to preserve the design for the longest time.
27. Can I personalize hats or stuffed animals?
Yes. Names, initials, or short messages work best and are very popular for gifts and keepsakes.
28. Is personalized apparel good for gifts?
Yes. Personalized clothing is meaningful, practical, and often becomes a favorite everyday item.
29. Can I order matching items for a group or event?
Yes. Custom apparel is great for events, teams, celebrations, and coordinated gifts.
30. Do you offer bulk or group ordering?
Yes. For larger orders, we recommend contacting us directly so we can assist with details and timelines.
Gifting, Bundles & Ordering
31. Can I create a custom gift bundle?
Yes. You can combine candles, engraved items, and apparel into a thoughtfully curated bundle.
32. Are bundles packaged and ready to gift?
Yes. Bundles are assembled with care to feel intentional, elevated, and gift-ready.
33. What occasions are your products best for?
Our products are popular for birthdays, anniversaries, weddings, holidays, graduations, corporate gifts, and milestone moments.
34. Can I include a gift note with my order?
Yes. You can include a personalized note at checkout, and it will be included without pricing information.
35. Can I order one item now and add more later?
Yes. Many customers start with one item and return to build a bundle for future occasions.
36. Are your products suitable for last-minute gifts?
Personalized items require production time, so we recommend ordering early. Ready-to-ship items are available when timing is tight.
37. How do I know if personalization text is too long?
Shorter text looks cleaner and more elegant. If your message is long, we’ll guide you toward the best layout.
38. What happens if I make a spelling mistake in my order?
Please review personalization carefully. If you catch an error quickly, contact us immediately—changes may be possible before production.
39. What if my order arrives damaged?
If damage occurs during shipping, contact us right away and we’ll work with you to resolve the issue.
40. Do you offer custom requests beyond what’s listed?
Yes. If you have a special idea or request, contact us—we love helping customers create something unique.
Trust, Quality & Experience
41. Are your products handmade or mass-produced?
Our products are handmade or customized individually, not mass-produced, ensuring quality and attention to detail.
42. Do personalized products take longer to ship?
Yes. Customization adds production time, which is clearly communicated before checkout.
43. Why are personalized items more expensive than regular products?
Personalized items require additional labor, precision, and individual attention, making each piece truly one of a kind.
44. Are your products suitable for professional gifting?
Yes. Many customers choose our products for professional, corporate, and client gifting due to their polished presentation.
45. Can I reorder the same personalized item again?
Yes. If you want the same engraving or design, reordering is easy.
46. Do you keep personalization details private?
Yes. All customer personalization details are handled with care and respect for privacy.
47. Can I ask for help choosing a product?
Absolutely. If you’re unsure, contact us and we’ll help guide you based on occasion, style, and budget.
48. Are your products suitable for both men and women?
Yes. Our collections are designed to be versatile and inclusive, with scents and styles that appeal to all.
49. What makes personalized gifts more meaningful?
Personalized gifts show intention. They transform everyday items into keepsakes tied to memories and emotions.
50. Why should I buy from you instead of a large marketplace?
We offer craftsmanship, personalization, and care that mass marketplaces can’t—every order is treated as something personal, not just another sale.
Wholesale FAQ
Who can place a wholesale order?
Wholesale orders are available to boutiques, retail stores, corporate clients, event planners, and businesses looking to purchase in bulk. Proof of business may be requested.
Do you offer custom or personalized wholesale orders?
Yes. We specialize in customization. Wholesale orders may include engraved names, dates, short messages, or branding, depending on the product and quantity.
Is there a minimum order quantity?
Yes. Minimum order quantities vary by product type. Please see our MOQ section below for details.
How long does production take?
Production timelines vary based on order size, product type, and level of customization. Most wholesale orders require 2–4 weeks after final approval.
Do you offer samples?
Samples may be available upon request and are typically billed. Sample fees may be credited toward a qualifying wholesale order.
Can I mix products in one wholesale order?
Yes. You may mix product types within a wholesale order as long as each product meets its individual minimum quantity.
Do you offer private labeling or branded packaging?
Yes. Private labeling, logo engraving, and branded packaging may be available for qualifying orders. Additional setup fees may apply.
What payment methods do you accept?
Payment terms will be outlined in your wholesale quote. Full payment is typically required before production begins unless otherwise agreed upon in writing.
Do you accept returns on wholesale orders?
Wholesale orders are final sale due to their custom and made-to-order nature. Exceptions are made only for items damaged or defective due to our error.
How do I get started?
Simply complete our Wholesale Order Form, and our team will guide you through the process.
3. Minimum Order Quantities (MOQs)
To maintain quality and production efficiency, the following minimums apply:
Candles (Non-Custom)
- Minimum: 24 units per scent
Customized / Engraved Candles
- Minimum: 36 units per design
Engraved Leather Products
- Minimum: 25 units per design
Engraved Metal Products
- Minimum: 25 units per design
Engraved Wood Products
- Minimum: 20 units per design
Engraved Glass Products
- Minimum: 20 units per design
Larger quantities may qualify for volume discounts.
4. Wholesale Pricing Explanation
How Wholesale Pricing Works
Wholesale pricing at Waxed Words is based on several factors to ensure fairness, transparency, and consistent quality.
Pricing is influenced by:
- Product type and materials
- Quantity ordered
- Level of customization or engraving
- Packaging or branding requirements
- Production time and complexity
Because many of our products are handmade and personalized, wholesale pricing is custom-quoted rather than fixed.
What Wholesale Pricing Includes
- Handcrafted production
- Engraving or customization (as specified)
- Quality control and finishing
- Secure packaging for bulk orders
Additional services such as private labeling, logo setup, or specialty packaging may incur extra fees, which will be clearly outlined in your quote.
Payment & Approval
Once your quote is approved:
- An invoice will be issued
- Production begins after payment is received
- Changes cannot be made once production starts
Shipping
Shipping costs are calculated separately based on order size, weight, and destination. Delivery estimates will be included in your quote.
Our Promise
We approach wholesale partnerships with the same care and intention as our individual orders. Every piece reflects the Waxed Words standard—thoughtful design, quality craftsmanship, and meaningful personalization.