Welcome to Waxed Words. By accessing or using our website, products, or services, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase or using our site.
If you do not agree with any part of these terms, please do not use our website.
1. About Us
Waxed Words is a handmade brand specializing in hand-poured candles and custom engraved products.
Location: Columbus, Ohio
Email: info@waxedwords.com
Website: https://waxedwords.com
2. Use of Our Website
By using this site, you confirm that you are at least 18 years old or have permission from a parent or legal guardian. You agree to use the website for lawful purposes only and not in a way that violates any local, state, or federal laws.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
3. Products & Custom Orders
Many of our products are made to order and may include custom engraving or personalization.
- Custom or personalized items cannot be modified or canceled once production has begun.
- You are responsible for ensuring that all personalization details (names, dates, spelling, messages) are correct before submitting your order.
- Waxed Words is not responsible for errors submitted by the customer.
Due to the handmade nature of our products, slight variations in color, scent strength, engraving depth, or finish may occur and are not considered defects.
4. Pricing & Payments
All prices are listed in U.S. dollars and are subject to change without notice.
We reserve the right to:
- Correct pricing errors
- Cancel orders due to incorrect pricing or availability
- Limit quantities per order
Payment must be completed at checkout. Orders will not be processed until payment is received.
5. Shipping & Delivery
Shipping times are estimates and may vary due to production time, carrier delays, or seasonal demand.
Waxed Words is not responsible for:
- Delays caused by shipping carriers
- Lost or stolen packages once marked as delivered
Please ensure your shipping address is accurate before completing your order.
6. Returns & Refunds
Please refer to our Refund & Returns Policy for detailed information.
In summary:
- Personalized and custom items are final sale
- Refunds or replacements are only offered for damaged or defective items caused by our error
- Requests must be submitted within the stated timeframe
7. Candle Safety Disclaimer
Candles must be used responsibly.
By purchasing our candles, you agree that:
- Candles are never left unattended
- Candles are kept away from children, pets, flammable objects, and drafts
- Proper candle care instructions are followed
Waxed Words is not responsible for damages, injuries, or losses resulting from improper use of candles or products.
8. Intellectual Property
All content on this website—including text, images, logos, designs, and product descriptions—is the property of Waxed Words and may not be copied, reproduced, or used without written permission.
Unauthorized use may result in legal action.
9. User Content & Reviews
By submitting reviews, photos, or other content, you grant Waxed Words the right to use, display, and share this content for marketing or promotional purposes, unless otherwise requested in writing.
10. Limitation of Liability
To the fullest extent permitted by law, Waxed Words shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
All products are provided “as is” and “as available.”
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
12. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on the website. Continued use of the site constitutes acceptance of the updated terms.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Email: info@waxedwords.com
Location: Columbus, Ohio
Thank you for supporting handmade, thoughtful creations from Waxed Words.